Contact Us — Running 10

Thanks for reaching out to Running 10. Use this page to contact our team, understand response times, and learn what to include so we can help you quickly and accurately.

How to Reach the Team

Primary support: support@running10online.com

Privacy requests: privacy@running10online.com

Abuse & security: security@running10online.com

Please use clear subjects such as “Account Question”, “Content Correction”, “Security Report”, or “Partnership Inquiry”. Messages are queued by severity and the order received.

Service Hours & Response Targets

  • Service hours: Monday–Friday, 09:00–18:00 (local time).
  • Acknowledgment: within 24 hours for most messages.
  • Resolution: 3–5 business days for standard requests; complex or legal matters may require additional time.

If your message is urgent, include “Time-Sensitive” and the deadline in the first line.

What to Include

  • Your full name and a reliable reply-to email address.
  • A concise description of the question or issue (one or two sentences).
  • Relevant page URLs, timestamps, and any reference IDs or screenshots.
  • Steps to reproduce the problem, if applicable.
  • Your preferred outcome (clarification, correction, or account assistance).

Providing these details helps us route your request to the right specialist on the first pass.

Account & Security

If you suspect unauthorized activity, include the approximate time, device type, and any system messages you saw. Do not share passwords or one-time codes. We will help you review sessions, rotate credentials, and lock unrecognized devices while we investigate.

Privacy & Data Requests

To exercise privacy rights (access, correction, deletion, objection, or portability), email privacy@running10.com with the subject “Privacy Request”. For details on how we handle data, see our Privacy Policy.

Business & Partnerships

For affiliate, media, or collaboration proposals, include your organization, audience profile, goals, timeline, and links to prior work. We evaluate proposals based on transparency, user value, and long-term alignment.

Escalation & Complaints

If a prior response is incomplete, reply to the same thread with “Escalation” in the subject and a short summary of what remains unresolved. A reviewer who was not part of the original handling will follow up.